Refund & Cancellation Policy

This Refund & Cancellation Policy explains the cancellation and refund terms applicable to services provided by Nimbus Corporation.

Nimbus Corporation
B/52 Ghanshyam Nagar 1, Nr. Geet Bungalow, Manjalpur GIDC Rd, Vadodara - 390011, Gujarat, India

Email: hi@nimbuscorp.co.in

1. General Policy

Nimbus Corporation provides software subscriptions, SaaS platforms, mobile applications, backend services, implementation services and custom technology services.

Because many services require provisioning, configuration, infrastructure allocation, deployment or third-party commitments, fees are generally non-refundable once the applicable service has been provisioned or activated.

Any refund rights expressly provided under applicable law will remain unaffected.

2. SaaS Subscription Fees

Unless otherwise stated in the applicable subscription agreement:

• SaaS subscription fees are payable in advance;
• Once a subscription has been activated, the subscription fee for the applicable billing period is generally non-refundable;
• Cancellation will normally prevent renewal for the next billing period;
• Cancellation does not automatically result in a refund of the unused portion of the current billing period;
• Monthly subscriptions can be cancelled at any time, effective at the end of the month already paid for; and
• Annual subscriptions are not refundable. Once an annual plan is selected, the service can be used until the subscription expires.

Customers will generally continue to have access to the service until the end of the paid subscription period, subject to these Terms and any applicable suspension provisions.

3. Duplicate or Incorrect Payments

If a customer makes a duplicate payment for the same invoice or makes a payment due to an identifiable technical/payment error, Nimbus Corporation may process a refund after verification.

The refund may be subject to the payment gateway's processing procedures.

4. Failed or Unsuccessful Transactions

If an amount is debited from a customer's account but Nimbus Corporation does not receive the corresponding payment due to a payment processing failure, the customer should contact us with:

• Transaction reference;
• Date and time;
• Amount;
• Registered email address; and
• Relevant payment details.

Nimbus Corporation will investigate the transaction and coordinate with the relevant payment gateway or financial institution where necessary.

5. Cancellation Before Service Activation

If a customer requests cancellation before a service has been provisioned or activated, Nimbus Corporation may consider a refund depending on the nature of the service and whether costs or work have already been incurred.

Any refund will be determined after considering:

• Provisioning work;
• Configuration work;
• Infrastructure allocation;
• Third-party costs;
• Development work;
• Payment processing charges; and
• Other committed costs.

6. Implementation and Setup Fees

Implementation, onboarding, configuration, migration, installation and setup charges are generally non-refundable once work has commenced.

This includes charges relating to:

• Data migration;
• Server provisioning;
• Application deployment;
• Configuration;
• API integration;
• Custom setup;
• Branding;
• Domain configuration;
• Infrastructure preparation; and
• Other implementation services.

7. Custom Development

Fees paid for custom software development, integrations or customer-specific development are generally non-refundable once development work has commenced.

The applicable quotation, proposal or statement of work may contain separate milestone, acceptance and cancellation provisions.

8. Third-Party Resources

Where Nimbus Corporation has obtained licenses or third-party services for a customer, fees associated with those resources may be non-refundable after they have been obtained.

Third-party charges may also be non-refundable where the third-party provider does not provide a refund.

9. Mobile Applications

Fees relating to development, deployment, configuration, publishing, maintenance or customization of mobile applications are governed by the applicable quotation or service agreement.

Once development or deployment work has commenced, associated fees are generally non-refundable unless otherwise agreed in writing.

10. Service Termination by Nimbus Corporation

If Nimbus Corporation terminates a prepaid service without customer breach and for reasons unrelated to a legal, security or force-majeure requirement, Nimbus Corporation may, at its discretion, provide a pro-rata refund for unused prepaid service.

No refund will generally be provided where termination results from:

• Non-payment;
• Fraud;
• Abuse;
• Security violations;
• Illegal activity;
• Material breach of the Terms;
• Unauthorized use; or
• Other customer-caused circumstances.

11. Service Issues

If a customer experiences a material service issue, the customer should first contact Nimbus Corporation support.

Nimbus Corporation will make reasonable efforts to investigate and resolve genuine service issues.

A service interruption does not automatically create a refund entitlement unless a separate service-level agreement expressly provides otherwise.

12. Third-Party Services

Payments for third-party services, licenses, application-store fees, cloud resources, messaging services, payment services or other third-party products may be subject to the third party's refund policy.

Nimbus Corporation cannot guarantee refunds from third-party providers.

13. Refund Processing

Where Nimbus Corporation approves a refund, the refund will generally be processed using the original payment method where technically and legally possible.

Processing times may depend on:

• Payment gateway;
• Banking institution;
• Payment method; and
• Applicable verification requirements.

14. Taxes

Where a refund relates to an invoice on which taxes have been charged, the treatment of applicable taxes will be determined in accordance with applicable law and the nature of the transaction.

15. How to Request a Refund or Cancellation

Requests should be sent to:

hi@nimbuscorp.co.in

The request should include:

• Customer/company name;
• Registered email address;
• Invoice number;
• Transaction reference;
• Service/product;
• Date of payment; and
• Reason for the request.

Nimbus Corporation may request additional information to verify the request.

16. Changes to This Policy

Nimbus Corporation may update this Refund & Cancellation Policy from time to time.

The latest version will be published on the website with the applicable "Last Updated" date.

17. Governing Law and Jurisdiction

This Policy shall be governed by the laws of India.

Subject to applicable law, disputes relating to this Policy shall be subject to the jurisdiction of the competent courts at Vadodara, Gujarat, India.

18. Contact

Nimbus Corporation
B/52 Ghanshyam Nagar 1,
Nr. Geet Bungalow, Manjalpur GIDC Rd,
Vadodara - 390011, Gujarat, India

Email: hi@nimbuscorp.co.in